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How to map the value exchange

Björn Rutholm

Written by

Björn Rutholm

Action PlayOctober 24, 20251 min read

Understand what the user gives and what they get back. If the give/get scale isn't balanced, tip it in their favor.

Action play: Pick one key interaction in your product and draw a quick map showing what value the user gives and what they receive in return.

Start with the user's input: their time, data, attention, or money. Then note what they get in exchange - clarity, progress, motivation, or reward.

Connect both sides with arrows to visualize the trade.

Example: In a fitness app, the user gives time, effort, and personal data to stay on track - and receives expert guidance, motivation, and visible progress that keeps them coming back.

Why: Every product is a value exchange. When users feel they give more than they get, they drop off. When they feel they get more than they give, they return - and tell others.

Mapping this balance helps you design experiences that feel fair, motivating, and worth sticking with. Aim to make the exchange feel unfair - in the user's favor.

This action play is from the full article: 3 action plays for strategy and positioning

Oct 24, 2025
Björn Rutholm

Written by

Björn Rutholm

Founder of PixelPappa

Technical cofounder for hire. Product designer and developer helping teams build digital products that work.

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